🇬🇧 ✨ Pro version

timo

What exactly is not working? Please describe the problem in a little more detail - thanks

Femke

timo hi
I have purchased workinghours pro for Android, but it says payment has failed. The bank details confirm it is has been paid

Could you check? App says it is currently on trial period
I have an account on femke@focussupport.nl

Thank you!

timo

I cannot check via email address. The payment on Android is all handled by Google. Please check your purchases here: https://pay.google.com/ - your purchases there also have a "transaction id" - I can check if the Pro version should be active with that ID

Femke

timo
GPA.3386-4713-0034-82659 is the number. But most likely then on gmail adress instead of business mail

timo

From what I can see, the payment looks ok and successful. What exactly happens when you click the "buy" button again? It is not possible to buy the app twice with the same Google account, so I would expect the Play Store to send WorkingHours an "already bought" signal

Femke

timo hi, it seems android needed some time. it is okay now

thanks for the quick follow up

Pac

Hi, I cannot make payment Pro Version on android (Thailand). It has Error message. What should I do ?!

timo

What does the error message say? Looks like some error with the Google Play Store. It's the Play Store showing this error

Pac

timo Yes from Play Store.

Pac

timo

timo Hi, How to know on the app if Play Store has already charged me? I do not see any message of already paid on the app.

JulienC

I have bought the Pro version accross all 4 platforms (Windows, Android, iOS, macOS) and it's absolutely worth every penny!

timo

Pac You can see your payments here: https://pay.google.com/

AshwinRamaswamy

Final Edit

Sorted - please ignore

Later Edit

They payment for windows app is not going through. Please help

Original message
I made a payment via Paypal which I accessed via the Windows client,
The payment is through but the app is not upgraded to Pro.
Please help?

timo

The payment process is all handled by the Store / Microsoft - I have no insights into the payments and such.
I would recommend to try it again, perhaps the payment didn't go through or was refunded.

AndrewMathews

Reporting question: our business is construction. I want a report that shows me where and how long my guys have been at the various work sites. When I ran the normal report it showed times, job names etc but not location. I have enabled continuous location logging. Thanks

timo

AndrewMathews WorkingHours doesn't track any location information. It has a geofencing feature that simply starts/stops the timer when entering/leaving the specified geofence. But no location information is stored in the database

AndrewMathews

timo thank you

Sunny John

Limited single tone available for the timer?
Focus session> setting icon > Toggle on/off notification.

Useful themes tone would be helpful.
Like, Bell, Bird, Kitchen, wood etc.
Because, While immersive working session, the tune couldn't be heard. I'm asking bcoz, I wanted to purchase this pro app. Is it possible, sir?

GiuliaConforto

Hi Timo, have you removed the purchase for the Pro version by any chance?

timo

GiuliaConforto No, what's the issue?

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