Timer stops on its own after 1 hour and 40 minutes

Marek

WorkingHours version: 2.9.0
OS + version: MacOS 12.4 (Monterey)

Timer stops on its own at 1h 40m. This has happened multiple times. Steps to reproduce: Start a task timer by clicking on the WorkingHours icon in the menu bar. The timer will run up until 1 hour and 40 minutes have elapsed, then the timer will stop, and the app will open.

timo

I am unable to reproduce this. Sounds a bit like something else might be interfering with the app. Really weird behavior.
Does this still happen when you disable the Cloud Sync?
What do you mean with "the app will open"? Did you previously close it? What happens when you don't close it?
Does this happen every time or only sometimes?
Does this always happen at 1h 40 min or sometimes at other durations?

Marek

timo

1) I am running it now with iCloud sync disabled. Will report how it turns out
2) I have the ‘Show details at start/end of work’ selected, and the window will appear after the timer stops, showing those details. The app remains running, I should have said it pops to foreground after the timer stops
3) So far the timer hasn't run for longer than 1 hour and 40 minutes. It has always stopped at that time
4) It has only stopped on its own at 1 hour and 40 minutes

Marek

I ran a test with iCloud sync off and the timer stopped again at exactly 1 hour and 40 minutes.

This is a screen shot:

timo

This is so weird and I haven't heard about this from other users, too.
Can you try reinstalling the app and not make any changes to the default settings (make a backup of the database before doing so)?
Are you sure there's no service/tool that stops the timer using the WorkingHours menu item "stop timer" shortcut?
You're also not using the Pomodoro feature and have it synced with the timer, right?

Tkoo

The same thing is happening on my program as well. last 2 times my worker used it, it stopped exactly at 1hr 40 min

timo

Can you give me any additional info on how to reproduce this? I was unsuccessful doing so so far

Tkoo

i did not do anything. i paid for the pro version and shortly after that it started. every time now it does it, 1hr 40min exactly. every time

timo

There must be something different with your setup compared to other installations, because I've now only heard from 2 cases of this problem. I still don't know what that difference is.
Can you try to completely reinstall the app (make a backup of the database) and do not make any changes to the app (no sync, no setting changes), only import that database again and see if the problem continues?

Tkoo

timo i uninstalled and reinstalled this morning and then did a hour test and it ticked up to over 5 hrs by the time i came back. i did a backup and restore but whatever was acting up, it did not restore the 2-3 days of 1hr 40min, they are just gone. so whatever the glitch was. but it seems to be working now and good.

should i keep the google drive backup turned off?

timo

Tkoo Are you sure that you imported the backup file that you previously saved? I've never heard of a case in which data is not backed up to the backup file. Or are you referring to the sync?
You can test keeping the Google Drive sync off for a few days and then enabled it again. Maybe we can narrow down the problem source so I can reproduce it at some point.

miquellaboria

I have the same problem in two Macs, but it stops at 50 minutes....

timo

miquellaboria Did you read through the discussion and can rule out those options (timer stopped on other device and synced, stopped due to inactivity / idle detection, left the geofence)? What device are you using the app on?
I have no clue why the timer would just stop randomly

miquellaboria

timo I use the App on macOS (MacBook Pro & Mac Studio), the problem occurs in booth.
I start the timer and in 50 minutes it stops...
Actions I test:

I use Amphetamine App, to not allow Mac to Sleep.
I disable inactivity action. (But on all cases I'm working more than 1 hour).

But always at 50 minutes, the timer stops.

miquellaboria

timo Today I change from Google Drive to iCloud Sync, let's see if I can do some tests during today. I discuss anything here.

timo

miquellaboria Something must be triggering the stop... Is it always exactly 50 mins, even when you are working on the Mac? What exactly happens? Is the "popup" showing with "timer stopped"?

miquellaboria

timo Same problem with iCloud

I'm working and in the status bar I see Timer is stoped.
When open main window I find it's stoped exactly at 50 minutes:

carlosedubarreto

The same thing happened to me, I started using the software yesterday. (I read the whole post before wrinting here)
I bought the PC version and I'm using the trial on my android.

When working on the PC it kept running without problem, I didnt select any fancy option on the app in android and on the PC, since I work from home, the only thing that I had enabled was the google drive sync. but it was working very well during the morning, it kept running for more than 3h.

I remember that at afternoon, at some point the tracking stopped automatically. I dont remember what time it stopped, but I think it was around 1h40

When I went to sleep I put the software to track my sleep, when I woke in the middle of the night and went to check, it was stopped at 1h40.

I'm feeling that it might have something to do with android putting a process to sleep or something like that.

Now I stopped the sync and I'm going to test on the smartphone and on the pc at the same time for testing, to see if any of them will raise the problem.
As soon as I have a result I'll post again.

timo

carlosedubarreto Let me know if disabling the sync changes anything. It's a mystery to me what would stop the timer at exactly 1:40, and why it is only happening to you. This thread is from 2 years ago, since then I haven't heard about this issue any more

carlosedubarreto

timo I was feeling it might be something related to android, and now I'm thinking that it might be something related to the focus timer.
the funny thing is that while starting to track a tastk, it automatically showed me a notification about a pause, and that the pause was finished.
but I didnt start the focus timer, I just started tracking a task, I wasnt expecting that it would work like the focus timer.

Here is the notification I received, its in portuguese, it says, "Pause finished, Lets continue with the next session"

But this is how my focus timer is

Now I disabled the automatic start of session and interval to see if it makes any difference