App hangs, spinning beach ball, cannot Force Quit...must restart.

ToggleButton

After update, App frequently hangs and is unresponsive. Spinning beachball. I cannot issue a Force Quit from the finder and must restart my machine to terminate WorkingHours. Hovering over either the App window or the Menu icon gives spinning beachball.

WorkingHours version: 2.7.11
MAC OS: 11.6.3

timo

Not able to reproduce it. Please give more info on when exactly the hangs are happening and how I can reproduce it.
Does it happen right after you launch the app? Or after you do a certain action in the app?
Have you tried reinstalling the app? (Make a database backup before doing so!)
If the app causes the whole system to hang, then that sounds more of a MacOS issue to be honest.
I am using MacOS 12.1 - is there a specific reason you haven't updated yet?

ToggleButton

Before the update I had my Timer Control set to "Stop Timer" after "When absent for 10 minutes". I decided to change that to "30 minutes" (now in the latest version) and have not experienced the problem again so far.

I am using MacOS 12.1 - is there a specific reason you haven't updated yet?

I am skeptical of all upgrades until the "big" bugs are fixed. I did hear 12 had a few bugs after the release. And I need to make sure it still supports Rossetta well as I am running some legacy software like Lightroom classic (non-subscription)

timo

Glad the problem has disappeared, at least for now.
Really weird that changing that option seemingly fixed it.

ToggleButton

Scratch that. Didn't fix the problem it just made the interval between crashes longer. This whole thing would not be so bad if I could just Force Quit the App...but I can't. Any ideas to reset or quit the app without having to restart my system?

timo

Can you please explain the problem as detailed as possible?
In your first post you write about the app "hanging", now you say it's "crashing".
How long does it take for the app to hang after you start the app (from scratch, not just re-open the window)?
What actions do you perform before the app starts to hang? Does the problem also happen if you just start the app and don't do anything? Does the problem also happen if you disable the "inactivity detection" completely?
Also, could you check if WorkingHours is causing high CPU load when the problem happens?

As I said before, if the app cannot be "force quit" then (for me) this sounds like a MacOS issue.
At this point I cannot reproduce the issue myself and also haven't heard from other users reporting a similar issue (except maybe this).

There's also other ways to force quit, that might be more reliable: https://macpaw.com/how-to/force-quit-not-working-mac
But of course I would rather want to find and fix the root cause, if possible

jadesurfer26

I've got exactly the same problem as described by @ToggleButton in his first post: Need to restart my macbook several times per day due to the hanging app. Force Quit option is not available for this application in this state which is quite annoying.

One possible explanation could be it starts hanging when you lock your computer for a certain time while your tracker is on.

WorkingHours version: 2.7.11
Mac OS: 11.1

timo

@jadesurfer26 and updating to MacOS 12 is no option for you as well?
WorkingHours version 2.8.0 is available now or should be available in the next 2 days. Can you confirm that the issue is still present with that version?
I will try to reproduce the problem based on your suggestion and lock the laptop while the timer is running

volumef

Same problem. Mac OS 12.2.1, Apple M1 Pro, Working Hours Version 2.8.1
Killing with Force Quit and restart of WorkingHours helps for a short time.
I checked the console.log and did not found any suspicious.

timo

Can anyone provide any hints on what the cause for this could be?
Are you using the default settings on WorkingHours after reinstalling? Or what settings did you change?
In what circumstances does the problem happen?

volumef

timo

I started a new task few hours before. In between my Mac was in sleep mode (I'm not sure if this is important).
WorkingHours hangs and I made an analysis of this process, sorry for the long listing, maybe it helps. It looks like a mono problem to me.

During hang, WorkingHours still consumes CPU (99.8% of one CPU) and it uses 140 MB physical memory and !!! 391GB virtual memory.

Sampling process 23320 for 1 second with 1 millisecond of run time between samples
Sampling completed, processing symbols...
Analysis of sampling WorkingHours (pid 23320) every 1 millisecond
Process:         WorkingHours [23320]
Path:            /Applications/WorkingHours.app/Contents/MacOS/WorkingHours
Load Address:    0x1005c4000
Identifier:      mac.partl.workinghours
Version:         2.8.1 (2.8.1)
Code Type:       ARM64
Platform:        macOS
Parent Process:  ??? [1]

Date/Time:       2022-02-12 12:42:38.776 +0100
Launch Time:     2022-02-12 10:16:50.168 +0100
OS Version:      macOS 12.2.1 (21D62)
Report Version:  7
Analysis Tool:   /usr/bin/sample

Physical footprint:         96.5M
Physical footprint (peak):  108.3M
----

Call graph:
    757 Thread_619139   DispatchQueue_1: com.apple.main-thread  (serial)
    + 757 start  (in dyld) + 520  [0x100cc10f4]
    +   757 main  (in WorkingHours) + 40  [0x1005fe83c]
    +     757 xamarin_main  (in WorkingHours) + 1016  [0x1005fdb38]
    +       757 mono_main  (in WorkingHours) + 7860  [0x10063c868]
    +         757 mono_jit_exec  (in WorkingHours) + 376  [0x100639c88]
    +           757 mono_runtime_exec_main_checked  (in WorkingHours) + 128  [0x1007d7180]
    +             757 mono_runtime_invoke_checked  (in WorkingHours) + 148  [0x1007cffd0]
    +               757 mono_jit_runtime_invoke  (in WorkingHours) + 1948  [0x1006b6f18]
    +                 757 ???  (in <unknown binary>)  [0x102bbacb4]
    +                   757 WorkingHours_MainClass_Main_string__  (in WorkingHours.exe.dylib) + 568  [0x1048d4468]
    +                     757 AppKit_NSApplication_Main_string__  (in Xamarin.Mac.dll.dylib) + 200  [0x106443cb8]
    +                       757 ???  (in <unknown binary>)  [0x108f42424]
    +                         757 NSApplicationMain  (in AppKit) + 1064  [0x195be3088]
    +                           757 -[NSApplication run]  (in AppKit) + 596  [0x195c119b4]
    +                             757 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:]  (in AppKit) + 1332  [0x195c1f8a4]
    +                               757 _DPSNextEvent  (in AppKit) + 844  [0x195c21000]
    +                                 757 _BlockUntilNextEventMatchingListInModeWithFilter  (in HIToolbox) + 72  [0x19bc62a9c]
    +                                   757 ReceiveNextEventCommon  (in HIToolbox) + 552  [0x19bc62cdc]
    +                                     757 RunCurrentEventLoopInMode  (in HIToolbox) + 292  [0x19bc62f68]
    +                                       757 CFRunLoopRunSpecific  (in CoreFoundation) + 600  [0x1930ca734]
    +                                         757 __CFRunLoopRun  (in CoreFoundation) + 764  [0x1930cb1d0]
    +                                           757 __CFRunLoopDoObservers  (in CoreFoundation) + 572  [0x1930cbc98]
    +                                             757 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__  (in CoreFoundation) + 36  [0x1930cbe4c]
    +                                               757 ___NSRunLoopObserverCreateWithHandler_block_invoke  (in AppKit) + 64  [0x1964ee4ac]
    +                                                 757 __62+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayLink]_block_invoke  (in AppKit) + 304  [0x195d8c54c]
    +                                                   757 CA::Transaction::commit()  (in QuartzCore) + 680  [0x199f10ff0]
    +                                                     757 CA::Context::commit_transaction(CA::Transaction*, double, double*)  (in QuartzCore) + 528  [0x19a07139c]
    +                                                       757 CA::Layer::display_if_needed(CA::Transaction*)  (in QuartzCore) + 776  [0x199f2ec70]
    +                                                         757 -[_NSViewBackingLayer display]  (in AppKit) + 648  [0x195cf3838]
    +                                                           757 -[_NSBackingLayer display]  (in AppKit) + 372  [0x195d7a778]
    +                                                             757 -[CALayer _display]  (in QuartzCore) + 1768  [0x199f2fb68]
    +                                                               757 invocation function for block in CA::Layer::display_()  (in QuartzCore) + 64  [0x199f8f778]
    +                                                                 757 CABackingStoreUpdate_  (in QuartzCore) + 496  [0x199f308f8]
    +                                                                   757 -[NSView(NSLayerKitGlue) drawLayer:inContext:]  (in AppKit) + 320  [0x195d7a9a8]
    +                                                                     757 -[NSView(NSLayerKitGlue) _drawViewBackingLayer:inContext:drawingHandler:]  (in AppKit) + 676  [0x195d7ad08]
    +                                                                       757 -[NSView _recursive:displayRectIgnoringOpacity:inContext:stopAtLayerBackedViews:]  (in AppKit) + 1312  [0x1964b1af0]
    +                                                                         757 _NSViewDrawRect  (in AppKit) + 148  [0x195d7b584]
    +                                                                           757 -[NSTableView drawRect:]  (in AppKit) + 1392  [0x195e4cc74]
    +                                                                             757 -[NSTableView drawRowIndexes:clipRect:]  (in AppKit) + 676  [0x195ec38c4]
    +                                                                               757 -[NSTableView drawRow:clipRect:]  (in AppKit) + 1440  [0x195ec41b0]
    +                                                                                 757 -[NSTableView _drawContentsAtRow:column:withCellFrame:]  (in AppKit) + 76  [0x195ec456c]
    +                                                                                   757 -[NSTableView preparedCellAtColumn:row:]  (in AppKit) + 456  [0x195ec485c]
    +                                                                                     757 -[NSTableView _dataSourceValueForColumn:row:]  (in AppKit) + 196  [0x195d9ea34]
    +                                                                                       605 _sigtramp  (in libsystem_platform.dylib) + 0  [0x1930184ac]
    +                                                                                       150 objc_msgSend  (in libobjc.A.dylib) + 32  [0x192e8c320]
    +                                                                                       2 _sigtramp  (in libsystem_platform.dylib) + 56  [0x1930184e4]
    +                                                                                         2 mono_sigsegv_signal_handler_debug  (in WorkingHours) + 436  [0x1006b38fc]
    +                                                                                           1 mono_jit_info_table_find_internal  (in WorkingHours) + 92  [0x1007858d4]
    +                                                                                           : 1 mono_jit_info_table_find_internal  (in WorkingHours) + 136  [0x100785900]
    +                                                                                           1 mono_jit_info_table_find_internal  (in WorkingHours) + 192  [0x100785938]
    +                                                                                             1 jit_info_table_find  (in WorkingHours) + 184  [0x100785a40]
    +                                                                                               1 mono_get_hazardous_pointer  (in WorkingHours) + 16  [0x10088090c]
    757 Thread_619159: SGen worker
    + 757 thread_start  (in libsystem_pthread.dylib) + 8  [0x192ffc024]
    +   757 _pthread_start  (in libsystem_pthread.dylib) + 148  [0x193001240]
    +     757 thread_func  (in WorkingHours) + 236  [0x10087b6e8]
    +       757 _pthread_cond_wait  (in libsystem_pthread.dylib) + 1228  [0x193001808]
    +         757 __psynch_cvwait  (in libsystem_kernel.dylib) + 8  [0x192fc90c0]
    757 Thread_619160: Crash Report Leader
    + 757 thread_start  (in libsystem_pthread.dylib) + 8  [0x192ffc024]
    +   757 _pthread_start  (in libsystem_pthread.dylib) + 148  [0x193001240]
    +     757 start_wrapper  (in WorkingHours) + 68  [0x10082459c]
    +       757 start_wrapper_internal  (in WorkingHours) + 352  [0x100824714]
    +         757 summarizer_leader  (in WorkingHours) + 252  [0x100823698]
    +           757 semaphore_wait_trap  (in libsystem_kernel.dylib) + 8  [0x192fc5990]
    757 Thread_619161: Finalizer
    + 757 thread_start  (in libsystem_pthread.dylib) + 8  [0x192ffc024]
    +   757 _pthread_start  (in libsystem_pthread.dylib) + 148  [0x193001240]
    +     757 start_wrapper  (in WorkingHours) + 68  [0x10082459c]
    +       757 start_wrapper_internal  (in WorkingHours) + 352  [0x100824714]
    +         757 finalizer_thread  (in WorkingHours) + 348  [0x10075b87c]
    +           757 semaphore_wait_trap  (in libsystem_kernel.dylib) + 8  [0x192fc5990]

timo

Thank you! I will try to reproduce this next week.
Let me know if you find any additional hints on how to reproduce it.
Do you have any non-default settings enabled? Like idle time detection or sync?

ToggleButton

Still hanging with me too...
I am able to force quit the app now thru Activity Monitor so it's less of a hassle and more of an inconvenience.

timo

I understand there seems to be a problem but could you please provide more info about the circumstances it happens?
It is incredibly difficult for me to debug this.

Do you have any "non-default" settings enabled? (e.g. idle detection)
Are you using the Cloud Sync feature?
Does the hang only happens when the timer is active?
Does the hang only happen after the device is woken up after sleep mode?
Do you minimize the app window or close it?
What is your MacOS device? (Mac mini? Macbook Air? M1 CPU or Intel?)