stops recording

rodjenner

when using workinghours, the time tracking stops randomly and of its own accord. i am losing track of my hours when this happens which is totally unacceptable

timo

How can I reproduce this?
You didn't even include the device/OS information that is in the post template and for you to complete.
WorkingHours does not stop time by it's own, except you have some automatism enabled (which are all off by default) like geofencing or idle detection

rodjenner

Sorry i did not include this. I have version 2.6.18.0. running on window 10 home.
I have just experienced this again, working at my computer. I started a task on WorkingHours, saved it and ran it in the background while working on a word document. At some time approximately one hour after starting, I checked the time tracking and it had stopped of its own accord. There were no other programs running in the background apart from Outlook.

rodjenner

rodjenner Does this issue not warrant a response?

timo

I am just unable to reproduce this problem and I have no starting point at all where to dig deeper and search for the potential problem.
If you are using the Cloud Sync please try to disable it to see if the problem persists. If that changes anything and the problem stops happening then, please let me know.