New v.2.13.3.0 Doesn't Start/Stop Timers Automatically

BillRLDatix

A new release just came out and the software automatically upgraded itself. After that, my timers don't start/stop automatically on login or mouse/keyboard use/non-use like they used to.

I think have the settings right, as shown here:

Is there something new that I need to do to get the automatic start/stop timer feature to work again?

WorkingHours version: v.2.13.3.0
OS + version: Win 11

timo

It's probably related to a problem related to the background task that I am currently investigating

BillRLDatix

Thanks for the speedy reply, and thanks for a great product!

ALSO, I noticed another issue that seems to have come up with the latest release:

The default task doesn't seem to work anymore. I have to pick a task manually every time I start/stop work.

timo

BillRLDatix I'm not able to reproduce that problem. Is the "task selection at start of work" option in the app settings enabled or disabled?

Ricardo Back

Hi, I'm having the same problem, my timers don't start/stop automatically. Can I downgrade to previous version for a while?
I'm attaching my current configs.

timo

Ricardo Back What app version are you using? Downgrading is not possible

Ricardo Back

timo

This is not the latest app version, please update to 2.14.0

Ricardo Back

I just updated, but the latest version provided by the Microsoft Store is 2.13.11, and the issue still persists.
Is there any way I can "force" the update to version 2.14?

And no new updates available.

timo

Ricardo Back Did you use the "seach for updates" button?

Ricardo Back

No other updates had appeared before, but now I tried again and managed to update to 2.14.0.
However, unfortunately, the timer still isn't starting and stopping automatically.

timo

Let's continue the discussion in this thread.
It would be great if you could provide the information I asked for in my last response there:

thanks for testing. Can you please show what error is shown in the "Event viewer" program on Windows under the "Application" section? (ideally in text form, not as screenshot) - thanks. I will then forward this error to Microsoft as it's a problem they need to solve. From what I udnerstand at the moment, the background task works for most users, but not all. I'm trying to understand what causes the problem for those users where it does not work. Can you please also tell me what Windows version you are using?

Thanks