Working hours will not open (after update?)

JimN

Working Hours Just updated to newest version.
The account is under ncscommtime2@gmail.com
It would not open when clicking the icon on toolbar or at the windows start search.
I deleted it and installed it again.
The app would open with no issue.
When cloud sync enabled to google drive, it would drop off.
Anytime opening the app, it then would not open after the sync.
I would get a white box like it was trying to open but then drop off.
The PC is a window 11 and I have an identical PC running working hours under ncscommtime@gmail,com
It seems to have no issue.
My account ncscommjim@gmail is also currently running with no issue (windows 10).
Please advise.
The tablet keeping time seems to be updating to the google drive with no issue as I looked at the drive and it has a current database, and the app says it is in sync.
Thank you in advance for your help.
Jim

timo

There have been similar reports here and here, but I cannot reproduce the crash and unfortunately and I wasn't able to collect any good crash log yet that helps me understand what the underlying problem is.
Would it be possible to make a screen recording of the crash and send the video to me (workinghoursapp@outlook.com)?
Does the app also crash when you click on the "Focus timer" or "Analytics" page right after you installed it?
I have already submitted an update that adds some more logging and error handling, but unfortunately Microsoft is very slow in processing it. I could provide you with a test build that has some changes for your to try - it would really help to get to the bottom of it

JimN

timo

I will try to get a video of the crash, but it closes quickly.
It is interesting because when I delete and reload the software, the app works (at default when opened).
When enabling the cloud sync on Goggle drive, then the app immediately closes.
I then will not open after that.
We are trying the app on Microsoft One Drive to see if the problem is also with that sync setup.
We do have another PC (exactly the same model and set up) that is running and instance of WH with no issue.
And my pc (Windows 10) that has no problems. Both have the WH current update.
I will let you know about the second sync setup and get a video if possible.
Thanks,
Jim

timo

When you reinstall the app and then click on the "Analytics" or "Focus session" page, does it crash then also?
Dies the problem also happen with app version 2.13.5?

René

Same problem. App does not open (starts with black square and closes immediately).

OS: Windows 11
Version: 2.14.8.0
Errorlog:
Logboeknaam: Application
Bron: Application Error
Datum: 26-8-2025 14:22:18
Gebeurtenis-id:1000
Taakcategorie: Toepassingscrash-gebeurtenissen
Niveau: Fout
Trefwoorden:
Gebruiker: 22HMW7[...]
Computer: 22HMW7.[...]
Beschrijving:
Toepassingsnaam met fout: WorkingHours.exe, versie: 1.0.0.0, tijdstempel: 0x68ab7754
Naam van foutmodule: CoreMessagingXP.dll, versie: 10.0.26107.1011, tijdstempel: 0x76d08d1d
Uitzonderingscode: 0xc000027b
Foutoffset: 0x0000000000093b76
Foutproces-id: 0x3894
Begintijd van foutieve toepassing: 0x1DC1684100A7A20
Faulting-toepassingspad: C:\Program Files\WindowsApps\49297T.Partl.ClockOut_2.14.8.0_x64jr9bq2af9farr\WorkingHours.exe
Faulting-modulepad: C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.7_7000.522.1444.0_x648wekyb3d8bbwe\CoreMessagingXP.dll
Rapport-id: f76fc387-f8d8-4489-b8ca-4e4a11ba9743
Faulting-pakket volledige naam: 49297T.Partl.ClockOut_2.14.8.0_x64jr9bq2af9farr
Faulting-pakket-relatieve toepassings-id: App
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-08-26T12:22:18.8692919Z" />
<EventRecordID>13449</EventRecordID>
<Correlation />
<Execution ProcessID="3492" ThreadID="17696" />
<Channel>Application</Channel>
<Computer>22HMW7.dolkvd.local</Computer>
<Security UserID="S-1-5-21-35121863-3007564463-348109169-1005" />
</System>
<EventData>
<Data Name="AppName">WorkingHours.exe</Data>
<Data Name="AppVersion">1.0.0.0</Data>
<Data Name="AppTimeStamp">68ab7754</Data>
<Data Name="ModuleName">CoreMessagingXP.dll</Data>
<Data Name="ModuleVersion">10.0.26107.1011</Data>
<Data Name="ModuleTimeStamp">76d08d1d</Data>
<Data Name="ExceptionCode">c000027b</Data>
<Data Name="FaultingOffset">0000000000093b76</Data>
<Data Name="ProcessId">0x3894</Data>
<Data Name="ProcessCreationTime">0x1dc1684100a7a20</Data>
<Data Name="AppPath">C:\Program Files\WindowsApps\49297T.Partl.ClockOut_2.14.8.0_x64jr9bq2af9farr\WorkingHours.exe</Data>
<Data Name="ModulePath">C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.7_7000.522.1444.0_x648wekyb3d8bbwe\CoreMessagingXP.dll</Data>
<Data Name="IntegratorReportId">f76fc387-f8d8-4489-b8ca-4e4a11ba9743</Data>
<Data Name="PackageFullName">49297T.Partl.ClockOut_2.14.8.0_x64jr9bq2af9farr</Data>
<Data Name="PackageRelativeAppId">App</Data>
</EventData>
</Event>

Installed packages mentioned in the thread of Michael S. and Patric:

winget install Microsoft.DotNet.DesktopRuntime.9
winget install Microsoft.EdgeWebView2Runtime
winget install Microsoft.VCRedist.2015+.x64

Only after last package, WorkingHours works again.

timo

René Glad that installing Microsoft.VCRedist.2015+.x64 fixed the issue for you. I am not sure why this is needed, it looks like a bug in Microsofts framework. I will investigate and see if there's anything I can find out about it

timo

I now was able to reproduce the problem myself and added the dependency to the app, so it should get downloaded automatically by the Store when installing/updating WorkingHours. I hope the issue is resolved with v2.14.9, which I just uploaded and should become available in the next few days