Paid for on IOS device But forced to Pay on laptop again today?

Tina

Help. Paid for app for with tpotter@reachthearc.com through Microsoft on my IOS device. It has synced with the desktop app on my laptop. However, was forced to buy it again on desktop today to continue using. Since I already paid the annual subscription on my phone - I just went ahead and paid the .99 cent fee today. What do I need to do now?

timo

Please see the FAQs.
The app informs about how the Pro version works on the Pro version page before you purchase it.

Not sure how you "paid through Microsoft" on iOS. Microsoft is not a payment provider.

Also, WorkingHours does not offer an "annual subscription". WorkingHours does offer a monthly subscription - but only on Android. However you mentioned you used iOS.

WorkingHours doesn't force you to buy anything. It can be used for free, at no cost. Some advanced features require the Pro version however

Tina

Well Sir, you'd be WRONG on that front... Don't believe me: WATCH MY VIDEO - as you can see proof I downloaded and eventually purchased the pro version on my laptop through Microsoft Store: https://www.loom.com/share/5557cd9a7d1241ecaf1a21ed4a4b52f8

And again, I also purchased your same exact app on my ISO Device and they sync (as you can see- it's all synced): https://www.loom.com/share/9c3490b1140843c8b955ddfb8c318ad2

So again, my question if it states 1 time purchase on Pro Version, why do I need to purchase it twice and then it keeps asking me to upgrade to the 9.99 version before my time runs out. Yet, I already did that on my phone and laptop too!

At the very least maybe you learned something new today... Also be nice, when someone purchases your product and has a question start with thanks... and don't assume they haven't done their own due deligence in figuring out issue.

timo

Hey Tina, thanks for making the effort to create a screen capture video.
I never denied that the app is not available on Windows. I just don't understand what you mean with "paid through Microsoft on my iOS device".

You bought the "1 month" Pro version on Windows, that's why it says "19 days left" in the Pro version screen. After 19 days, you will not be charged again (as it is no subscription), but fall back to the "free" version.
To answer your question at the end of your first video: Yes you have to re-purchase the app on Windows in order to use the Cloud Sync (either the one-time 9.99$ or the monthly 0.99$). There is no "WorkingHours account" that keeps track of one single license across platforms (as most other apps do nowadays).
The "why" is explained in the FAQs (which I linked to in my first reply above).
There is this message displayed on the Pro version screen, it can also be seen in your screen capture video:

Maybe I need to improve that sentence or make it larger or something so it is more easily seen and understood? The same message is also shown on the Pro version screen on iOS.

Or is the the "One-time payment - NO subscription" part in the Pro version feature list confusing? I added this line to highlight that WorkingHours offers a lifetime-Pro version (unlike most other apps which only offer subscriptions).
Would it be better to replace the term "One-time payment" with "Lifetime Pro version", "Lifetime license" or something similar?

CityPrincess

Hello, I discovered this thread after downloading to laptop and not understanding why I was being prompted.
The sentence at the bottom is easily overlooked especially in larger displays. I think the wording in the Pro version feature description could simply state, "NO Subscription. One-time purchase per App Store (i.e. Apple, Microsoft, Google)" to make it clear for users that they will need to buy multiple licenses if they have devices on different platforms.

timo

Thanks for your suggestion @CityPrincess. The wording you suggested wouldn't be correct as iOS and macOS both use the same (Apple) App Store, but you need to purchase the Pro version individually for both iOS and macOS.