Pro Version Was Working - Now Listed as Standard

DOSBoot

Hello, Timo!

I recently saw today you created an invoicing software to compliment WorkingHours and was all too happy to purchase and install. However, I'm running into an issue with WorkingHours now. The software seems to have reverted to the 'Standard' mode and telling me the 7-day trial has ending. The trouble is I've had the Pro Version for a few years now and can't get the system to synchronize to my cloud backup. Additionally, I'm only able to use a handful of my created tasks, where before I had several. Have you run across this issue with other users?

WorkingHours Version: 2.6.18.0
OS: Windows 10 Pro
Version: 21H1
Build: 19043.1165

Appreciate all your work and effort - Thanks!

timo

Please have a look into the FAQ.
The license is being managed by the App Store / Microsoft.
Perhaps the Store is "telling" the app the wrong license info.
Try to reinstall the app and make sure to use the right account.

DOSBoot

Thanks, Timo!

That's what I was afraid you'd say. I've not had great experience with getting support from the Microsoft Store (not a slam on you in the least). I only have one account on my Store, so I'm unsure as to what is conflicting.

I was able to create a backup of the database and uninstall the app, then reinstall on the computer with the issue. It acted like a fresh download, so I have another 7 days before it limits me again. I'll be sure to update if I make any headway.

Thanks again!

timo

Unfortunately I have no insight into the licensing stuff of Microsoft. E.g. I don't know what Microsoft account /email has a license. Sorry to be not of any help here. I would suggest however to reset the Store App Cache as described in the linked article in the FAQ