Lost access to my Microsoft account with my WorkingHours Pro license

JulinTerra

Hi everyone, I'm running into a major issue and hoping the dev team or community can point me in the right direction.

I've been using a very old Microsoft account (over 15 years old) that unfortunately got compromised/locked out, and Microsoft's automated recovery system is a dead end. My WorkingHours Pro license is tied to that account, and now I'm completely locked out of verifying or reinstalling the app.

I have past purchase receipts, transaction history, and all the proof that I am the legitimate owner, but Microsoft support is impossible to deal with.

Is there any way to transfer the license to a new email address or verify the purchase using an old receipt or transaction ID so I can keep using the app?

Thanks a lot for any help!

timo

Sorry to hear you’ve lost access to your account. As explained in the Pro version FAQ, Microsoft Store licenses are tied to the purchasing account and cannot be transferred. A receipt unfortunately cannot restore the license in the app, and I can’t recover your Microsoft account.

If account recovery isn’t possible, you can purchase a new license using another Microsoft account, or buy outside the Microsoft Store to avoid relying on a Microsoft account.

JulinTerra

timo

Hi!

Actually, I had the app downloaded already and purchased it directly through the WorkingHours app. Even so, is the license managed through Microsoft?

Best regards,

timo

Yes, purchasing Pro inside the Windows app still uses Microsoft’s payment and licensing system. The license is linked to the Microsoft account used for that purchase, not to a separate WorkingHours account. This also applies to in-app purchases, as explained in the Pro version FAQ.