Pro features not working

ReneeHinrichs

I've been a subscriber for years.. I rely on this daily.. now all of a sudden my pro features aren't working and I'm told I need to purchase a subscription. In the app store I'm showing that my monthly subscription term is good through Oct when my next monthly payment is due.. what's going on?
WorkingHours version:
Operating system + version:
Device model:

timo

Hi Renee,

Sorry about that. Please don’t purchase Pro again. Open the Pro version screen in WorkingHours and try “Restore purchases” while signed in to the store account that holds the subscription. What message do you get?

Please also tell me whether you’re using iOS or Android, your WorkingHours and OS versions, and your device model. These details are listed in Please read before posting and will help me investigate why the active subscription isn’t being recognized.