Sync stopped working in desktop app and mobile app

HeatherDaffron

Desktop 2.17.6
Mobile 2.16.32 (not sure how to upgrade but these numbers don't really match the version listing on the version page)
IOS 26.6 and Windows

Everything with Sync was working well until the beginning of August. At that time some of the calendar entries did not sync correctly. I noticed it at first with only a few calendar entries missing, then entire sections of my calendar entries missing. Today, it has entries that aren't even on my calendar. I have not changed any settings, or how my calendars work. Something stopped working a few weeks ago and seems to be inconsistent. I am now having to manually enter and double check every entry because I can't trust the sync. Any assistance you can provide would be greatly appreciated!

To reproduce: it is just the daily sync not pulling in the calendar entries correctly. I can try to resync. It will tell me it is sync'd and it does not match my calendar.

timo

Hi Heather,

Cloud Sync and calendar integration are two separate features. The Sync button synchronizes the WorkingHours database, but it does not refresh or transfer calendar appointments between Windows and iOS.

Calendar entries are loaded separately on each device from the calendar source enabled there. WorkingHours shows non-all-day appointments from today and the previous seven days. Once a calendar appointment is converted into a WorkingHours entry, it becomes independent and is no longer updated or removed when the original appointment changes.

Please clarify:

Are you using “System calendar” or “Outlook calendar”?
On which device are entries missing or incorrect?
If using Outlook, are both devices connected to the same account with the same calendars selected?
Please provide screenshots of one missing appointment and one unexpected entry, including their dates.
Is the unexpected item displayed as a calendar appointment or as a regular WorkingHours time entry?

HeatherDaffron

Hi,
I understand that Cloud Sync and calendar integration are two separate features. I am using System Calendar, not Outlook calendar. Both the Windows application and the IOS application are missing entries. This has been sporadic since the beginning of August and now that I see there are differences between Mobile and Windows, I am nervous to produce my invoice today.

Today, as an example, Windows showed no calendar entries, even though I had an entire afternoon worth of meetings.
IOS showed two meetings that weren't anywhere on my calendar and none of the meetings that were.
I manually entered the meetings into IOS. Those manual entries show in Windows app.

Windows App (currently showing only manual entries entered on the mobile)

Mobile App (with odd entries that aren't on my calendar at all and the manual entries I entered)

Calendar: (the 8 Busy on this calendar is the School entry-- the only calendar entry that showed up on Mobile but didn't show up on Windows. It is correct) None of the other entries below showed on Windows or Mobile and as you can see, the two that showed up on Windows aren't on my calendar. those names are familiar and happened on other dates??? Nothing has changed in settings in either of my working hours applications... the best guess of timing when things stopped updating is the first week of August, I stumbled across one entry that wasn't in there. Since then, it has become worse.

System Calendar
Both are missing entries. Mobile is showing incorrect data
Not Outlook
Screen shots above
unexpected items are displayed as calendar appointments

timo

Hi Heather,

Calendar appointments (marked with a calendar icon) are only suggestions. They are not synchronized through WorkingHours and are not included in totals or invoices until converted into WorkingHours entries.

On Windows, WorkingHours only supports the Outlook calendar integration; there is no System Calendar integration. On iOS, System Calendar reads directly from the calendars available in Apple’s Calendar app. Please:

check whether the unexpected appointments appear in Apple’s Calendar app on the same iPhone
check which calendars are selected in the WorkingHours calendar settings

If this is a Microsoft-hosted calendar, using the Outlook calendar integration with the same account and selected calendars on both devices should provide consistent results.