Windows - Can't open WorkingHours anymore

MoonRaven

When I open through the start menu, shortcut or windows store, the program doesn't appear. I have tried repairing, resetting and reinstalling the app. Sadly no result. The program doesn't appear on screen and I don't see a tray icon. Is there logging somewhere on the device?

WorkingHours version: Unknown, Windows Store doesn't report an update.
OS + version: Windows 11 Enterprise 24H2 26100.8655
Device model: Surface Laptop Studio

timo

Please run these commands in PowerShell and paste the complete output:

Get-AppxPackage 49297T.Partl.ClockOut | Select-Object Name, Version
Get-AppxPackage Microsoft.WindowsAppRuntime* | Select-Object Name, Version, Architecture

Please also reproduce the problem once, note the exact time, and check Event Viewer for related errors under:

Windows Logs → Application
Applications and Services Logs → Microsoft → Windows → AppModel-Runtime → Admin

Please copy the General and Details contents of errors recorded at that time.

MoonRaven

Thanks for the quick reply,

PS C:\Users\Jeroen> Get-AppxPackage 49297T.Partl.ClockOut | Select-Object Name, Version

Name Version

49297T.Partl.ClockOut 2.17.4.0

PS C:\Users\Jeroen> Get-AppxPackage Microsoft.WindowsAppRuntime* | Select-Object Name, Version, Architecture

Name Version Architecture

Microsoft.WindowsAppRuntime.1.5 5001.373.1736.0 X86
Microsoft.WindowsAppRuntime.1.5 5001.373.1736.0 X64
Microsoft.WindowsAppRuntime.1.6 6000.519.329.0 X86
Microsoft.WindowsAppRuntime.1.6 6000.519.329.0 X64
Microsoft.WindowsAppRuntime.1.7 7000.676.1651.0 X64
Microsoft.WindowsAppRuntime.1.4 4000.1309.2056.0 X86
Microsoft.WindowsAppRuntime.1.4 4000.1309.2056.0 X64
Microsoft.WindowsAppRuntime.1.7 7000.744.1258.0 X64
Microsoft.WindowsAppRuntime.1.8 8000.731.1532.0 X64
Microsoft.WindowsAppRuntime.1.8 8000.770.947.0 X64
Microsoft.WindowsAppRuntime.1.7 7000.770.750.0 X64
Microsoft.WindowsAppRuntime.1.7 7000.785.2325.0 X64
Microsoft.WindowsAppRuntime.1.7 7000.785.2325.0 X86
Microsoft.WindowsAppRuntime.1.8 8000.806.2252.0 X64
Microsoft.WindowsAppRuntime.1.8 8000.836.2153.0 X64
Microsoft.WindowsAppRuntime.1.8 8000.859.21.0 X64
Microsoft.WindowsAppRuntime.2 2.1.3.0 X64
Microsoft.WindowsAppRuntime.1.8 8000.879.2017.0 X64
Microsoft.WindowsAppRuntime.2 2.2.0.0 X64
Microsoft.WindowsAppRuntime.CBS.1.6 6000.792.720.100 X64
Microsoft.WindowsAppRuntime.CBS.1.8 8000.800.1936.100 X64
Microsoft.WindowsAppRuntime.1.8 8000.921.1539.0 X86
Microsoft.WindowsAppRuntime.1.8 8000.921.1539.0 X64
Microsoft.WindowsAppRuntime.2 2.3.0.0 X64
Microsoft.WindowsAppRuntime.2 2.3.1.0 X86
Microsoft.WindowsAppRuntime.2 2.3.1.0 X64

Nothing under Windows Logs > Application

AppModel-Runetime:
Log Name: Microsoft-Windows-AppModel-Runtime/Admin
Source: Microsoft-Windows-AppModel-Runtime
Date: 29-7-2026 11:34:23
Event ID: 217
Task Category: None
Level: Information
Keywords: DesktopAppXContainer
User: SYSTEM
Computer: WTSCA-41221000C
Description:
Destroyed Desktop AppX container {A52AB1C2-8B30-11F1-AF86-6CA100521B3D} for package 49297T.Partl.ClockOut_2.17.4.0_x64jr9bq2af9farr.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" />
<EventID>217</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x2000000000000008</Keywords>
<TimeCreated SystemTime="2026-07-29T09:34:23.8503380Z" />
<EventRecordID>236832</EventRecordID>
<Correlation ActivityID="{fba7286d-0de6-4339-822f-f963ad6b7fb2}" />
<Execution ProcessID="2768" ThreadID="9780" />
<Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>
<Computer>WTSCA-41221000C</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="PackageName">49297T.Partl.ClockOut_2.17.4.0_x64jr9bq2af9farr</Data>
<Data Name="ContainerId">{A52AB1C2-8B30-11F1-AF86-6CA100521B3D}</Data>
</EventData>
</Event>

Log Name: Microsoft-Windows-AppModel-Runtime/Admin
Source: Microsoft-Windows-AppModel-Runtime
Date: 29-7-2026 11:34:23
Event ID: 201
Task Category: None
Level: Information
Keywords: DesktopAppXProcess
User: SYSTEM
Computer: WTSCA-41221000C
Description:
Created process 52832 for application 49297T.Partl.ClockOut_jr9bq2af9farr!App in package 49297T.Partl.ClockOut_2.17.4.0_x64jr9bq2af9farr. [LaunchProcess]
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" />
<EventID>201</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x2000000000000004</Keywords>
<TimeCreated SystemTime="2026-07-29T09:34:23.6062118Z" />
<EventRecordID>236831</EventRecordID>
<Correlation ActivityID="{fba7286d-0de6-4339-822f-f963ad6b7fb2}" />
<Execution ProcessID="2768" ThreadID="9780" />
<Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>
<Computer>WTSCA-41221000C</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="ProcessID">52832</Data>
<Data Name="PackageName">49297T.Partl.ClockOut_2.17.4.0_x64jr9bq2af9farr</Data>
<Data Name="ImageName">WorkingHours.exe</Data>
<Data Name="ApplicationName">49297T.Partl.ClockOut_jr9bq2af9farr!App</Data>
<Data Name="Message">[LaunchProcess]</Data>
</EventData>
</Event>

Log Name: Microsoft-Windows-AppModel-Runtime/Admin
Source: Microsoft-Windows-AppModel-Runtime
Date: 29-7-2026 11:34:23
Event ID: 211
Task Category: None
Level: Information
Keywords: DesktopAppXContainer
User: SYSTEM
Computer: WTSCA-41221000C
Description:
Added process 52832 to Desktop AppX container a52ab1c2-8b30-11f1-af86-6ca100521b3d for package 49297T.Partl.ClockOut_2.17.4.0_x64jr9bq2af9farr.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" />
<EventID>211</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x2000000000000008</Keywords>
<TimeCreated SystemTime="2026-07-29T09:34:23.6023939Z" />
<EventRecordID>236830</EventRecordID>
<Correlation ActivityID="{fba7286d-0de6-4339-822f-f963ad6b7fb2}" />
<Execution ProcessID="2768" ThreadID="9780" />
<Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>
<Computer>WTSCA-41221000C</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="ProcessID">52832</Data>
<Data Name="PackageName">49297T.Partl.ClockOut_2.17.4.0_x64jr9bq2af9farr</Data>
<Data Name="ContainerId">a52ab1c2-8b30-11f1-af86-6ca100521b3d</Data>
</EventData>
</Event>

Log Name: Microsoft-Windows-AppModel-Runtime/Admin
Source: Microsoft-Windows-AppModel-Runtime
Date: 29-7-2026 11:34:23
Event ID: 210
Task Category: None
Level: Information
Keywords: DesktopAppXContainer
User: SYSTEM
Computer: WTSCA-41221000C
Description:
Created Desktop AppX container {A52AB1C2-8B30-11F1-AF86-6CA100521B3D} for package 49297T.Partl.ClockOut_2.17.4.0_x64jr9bq2af9farr.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" />
<EventID>210</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x2000000000000008</Keywords>
<TimeCreated SystemTime="2026-07-29T09:34:23.6021232Z" />
<EventRecordID>236829</EventRecordID>
<Correlation ActivityID="{fba7286d-0de6-4339-822f-f963ad6b7fb2}" />
<Execution ProcessID="2768" ThreadID="32880" />
<Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>
<Computer>WTSCA-41221000C</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="PackageName">49297T.Partl.ClockOut_2.17.4.0_x64jr9bq2af9farr</Data>
<Data Name="ContainerName">49297T.Partl.ClockOut_2.17.4.0_x64__jr9bq2af9farr-S-1-12-1-2255537945-1334597633-2952686758-1166837750</Data>
<Data Name="ContainerId">{A52AB1C2-8B30-11F1-AF86-6CA100521B3D}</Data>
</EventData>
</Event>

Log Name: Microsoft-Windows-AppModel-Runtime/Admin
Source: Microsoft-Windows-AppModel-Runtime
Date: 29-7-2026 11:34:23
Event ID: 219
Task Category: None
Level: Information
Keywords: DesktopAppXProcess
User: WTI\Jeroen
Computer: WTSCA-41221000C
Description:
PSMFlags for Desktop AppX process %1 with applicationID %2 is %3.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" />
<EventID>219</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x2000000000000004</Keywords>
<TimeCreated SystemTime="2026-07-29T09:34:23.4710047Z" />
<EventRecordID>236828</EventRecordID>
<Correlation ActivityID="{fba7286d-0de6-4339-822f-f963ad6b7fb2}" />
<Execution ProcessID="2768" ThreadID="9780" />
<Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>
<Computer>WTSCA-41221000C</Computer>
<Security UserID="S-1-12-1-2255537945-1334597633-2952686758-1166837750" />
</System>
<ProcessingErrorData>
<ErrorCode>15005</ErrorCode>
<DataItemName>PsmFlags</DataItemName>
<EventPayload>3400390032003900370054002E0050006100720074006C002E0043006C006F0063006B004F00750074005F0032002E00310037002E0034002E0030005F007800360034005F005F006A0072003900620071003200610066003900660061007200720000003400390032003900370054002E0050006100720074006C002E0043006C006F0063006B004F00750074005F006A007200390062007100320061006600390066006100720072002100410070007000000005000010</EventPayload>
</ProcessingErrorData>
</Event>

timo

Thanks. These events don’t indicate a crash. WorkingHours may already be running in the system tray, while each new launch is simply forwarded to that existing instance.

Please expand the hidden icons next to the Windows clock and look for the WorkingHours icon. A left-click should reopen the window. If it isn’t there, end all WorkingHours processes in Task Manager, or run:

Get-Process WorkingHours -ErrorAction SilentlyContinue | Stop-Process -Force

Then launch WorkingHours again.

MoonRaven

Nothing in the event tray and powershell also doesn't find the process
PS C:\Users\Jeroen> Get-Process WorkingHours -ErrorAction SilentlyContinue
PS C:\Users\Jeroen>
No WorkingHours.exe or related process in the taskmanager either.

timo

Thanks, this rules out an already running hidden instance. The required Windows App Runtime is also installed correctly.

I found that a known Windows App SDK error could currently cause WorkingHours to exit silently during startup. Please run this in PowerShell and paste the output:

$exe = Join-Path (Get-AppxPackage 49297T.Partl.ClockOut).InstallLocation "WorkingHours.exe"
$sw = [Diagnostics.Stopwatch]::StartNew()
$p = Start-Process $exe -PassThru
$exited = $p.WaitForExit(15000)

if ($exited) {
    [pscustomobject]@{
        Status = "Exited"
        Seconds = [math]::Round($sw.Elapsed.TotalSeconds, 2)
        ExitCode = $p.ExitCode
    }
} else {
    [pscustomobject]@{
        Status = "Still running after 15 seconds"
        ProcessId = $p.Id
    }
}

On a working system, this reports Still running after 15 seconds. The suspected startup error would likely report Exited after approximately ten seconds.

MoonRaven

Hmm looks like a permissions error somewhere.

Status Seconds ExitCode

Exited 1,61 -2147024891

The ExitCode helped here, I ran it as an administrator and it now works, but I lost the entries. Good thing I had cloud backup setup.

Thanks for your help.

timo

Thanks. Exit code -2147024891 is 0x80070005 (“Access denied”), so this does point to a Windows permissions or package-registration problem.

WorkingHours should not require administrator rights. Could you check whether it now also starts normally? If it only works as administrator, that is a workaround rather than the actual fix.

The entries were most likely deleted by the app reset you performed earlier, as resetting an app deletes its local data. Good that you had a cloud backup.

MoonRaven

Thats what I meant, I ran it as administrator and now it works as a normal user account as well.