App does not start on Windows 10 anymore

TomB

Hello, my wife has been using the “WorkingHours” app for years to track the hours she works for her side business. However, as of today, the app won’t launch. I’ve restarted the computer several times, but to no avail. I couldn’t find the app in Task Manager to end the process. I installed the app years ago through the Windows Store. When I checked the app’s status in the Windows Store, it showed “installed.” What can we do?
I didn’t dare to uninstall and reinstall the app because I don’t know if the entries in the database would be preserved. Do you have any ideas on what I can do?
System: Windows 10 Pro 22H2
App Version: i don't know because did not start anymore to check

timo

You can see the app version in the Windows settings under "Apps"

TomB

2.17.2.0

TomB

I tried also in den Windows Apps Settings the Close App and Repair App function without any effect

timo

Are you using Cloud Sync in WorkingHours?

Can you also please share:

device model
Windows region/language settings
whether Windows had an update shortly before this started

Please also check what error is logged in Windows Event Viewer:
Open the Windows “Event Viewer” app, then go to “Windows Logs” → “Application” and look for an error entry from the time when you tried to start WorkingHours. Please copy the full error text here, especially the “Exception Info” / “Faulting application” details.

Please don’t use the “Reset” function or uninstall the app before you have a backup of the database, unless you are using Cloud Sync. The database file location is documented in the FAQ here

TomB

my wife uses a Lenovo T450s Notebook with German language settings (region as well). Windows Update will be regularly, I cannot fix the issue to a specific windows update.

After tarting the machine today app welcome me with "What's new in this version" screens. Obviously the app works again 🙂

Strange.... I will setup Sync with mobile app directly that this situation will never happen again.

Thank you for your support!