Mac and iPhone iCloud Sync does not import data from my first host

Tim

I started using the pro version of the app on one Macbook and added a lot of tags and "work units" for a job. I also bought the pro iOS version for my phone. I use a macbook, an iMac Pro desktop and my phone in different locations so I enabled iCloud sync with the expectation that all my tags and work units would be available on all of my devices.

However, I can't get the original data to sync to the other devices at all. I am using the same iCloud account on the Macs and iPhone. I enabled iCloud sync and it says something like, "database synced," but absolutely no data shows up, and if I do it again, it says the database is already synced.

Am I missing an important step or am I misunderstanding how the sync works?

Thanks

WorkingHours version: Mac 2.13.13, and latest iPhone version (just download)
OS + version: MacOS Sequoia, iOS 26.1
Device model: Macbook, iMac Pro, iPhone 16 Pro Max

timo

That sounds a lot like different Apple accounts (and with that, different iCloud sync locations) are used on the different devices. Maybe you can try one of the other sync options where you can select an account to sync with.
Also, make sure to enable the sync on all devices and connect to the same account

Tim

I only have one Apple account and one iCloud. I know with iCloud, you can’t see where the files are but is there any way to verify which account WorkingHours is using?

I’ll look at the other sync options to see if I can try with one of them. I would prefer iCloud though so it immediately and seamlessly works on any Mac I use.

timo

Tim No, there's no way to tell which account it's using, but it just should be the one you are logged in to iCloud on your device with.

Tim

Hi Timo, thanks for the help. I went back into the settings to change the Mac to use Google Drive and found that cloud sync was disabled. I know I had enabled it but I somehow must have disabled it again, so it's 100% user error. As soon as I enabled iCloud sync on my Mac and phone, the phone was instantly updated with my work units and tags.

Thanks and sorry for the trouble.