Double payment and login issues

MichaelFarrar

WorkingHours version: 2.14.12.0
OS + version: Windows 10 Pro, 22h2 OS build 19045.6332
Device model: PC

Hi Timo, I have recently been having issues with the computer I use in the office. I use a PC at home where I am not having the issue.

until this morning, when in the office, the app was not allowing me to login to my account to sync with my google account. when re-initiating the payment prompt an error message would show up and the payment would not go through and the account would remain locked to the free version. I tried to look into resetting my play store cache but was not able to work out how to do it following the prompts/links that were in the FAQ.
this morning I tried again and the payment has incorrectly gone through and I have been charged again even though it was indicated it was a once off payment.

I don't have the exact details of the computer at home, but to the best of my knowledge it is up to date with all windows 10 updates. my computer at home has remained logged in to the Pro Version of working hours.

is there a way the payment can be returned and I can work out how to get the computer in the office to recognize the Pro Versions login details?

timo

Hello,

Pro version issues and questions are covered in the Pro version FAQs.

MichaelFarrar when re-initiating the payment prompt an error message would show up and the payment would not go through

This sounds a problem with either the payment provider you are using or - if you have already purchased the app with the same Microsoft account - a problem with the Microsoft Store app. I would ensure you are using the correct Microsoft account and perhaps reset the Microsoft Store app.

I am confused about you referring to the Play Store when you have specified "Windows 10 Pro, 22h2 OS build 19045.6332" as the "OS" in your message.

MichaelFarrar this morning I tried again and the payment has incorrectly gone through and I have been charged again even though it was indicated it was a once off payment.

The payment is per account. It is not possible to pay for the app twice with the same account and you will not find WorkingHours twice in the same payment history for either your Google or your Microsoft account. When you want to use the Pro version on both Windows and Android, you need to purchase it twice, once for Android and once for WIndows. This is mentioned in the app store description, in the page when buying the Pro version and explained in detail in the FAQs