In-App Purchase (Pro Version) stopped working

metrocomputers

To begin, this app is really helping me a lot, saving me a lot of time, thanks to the developer(s), keep up the good work.

I have an android phone, and I got multiple google accounts on the phone. I had purchased the In-App purchase using an account which isn't primary, because i wanted to purchase it on that account, however, it worked perfectly fine for sometime (maybe 4-7 weeks i think), then suddenly my phone reverted the app back to the free version with ads and multi-device sync disabled. I rely on this app and I really appreciate your hard work, and I know for a fact this is not the developer's problem 1000% sure it's all a google play issue, and I did some reading online prior to starting this discussion; this seems to be an ongoing issue since 2014 and google hasn't fixed it since. For some reason google play loses the authentication for purchases when the google account isn't the primary account, and unfortunately in my situation, i cannot make this account as my primary google account.

I did discuss this with google support first, but they only had 2 suggestions:
1) remove all google accounts from my phone and add this account as primary = by far that was the dumbest suggestion from google to attempt to resolve this issue, as this secondary account only has 1 app purchase, but my primary has a ton. solve 1 app and destroy a ton was not a smart suggestion, so I refused to do that.
2) contact the developer for support. here I am asking for suggestions, and I'm not blaming the developers for this issue what so ever. but right now i'm out of ideas on what I can do to resolve this issue.

I don't mind some troubleshooting, but I can't make this account as primary.
If there is a way to even move my purchase from this secondary account to the primary account, i don't have a problem with that as well.

Worst case scenario, I will have to purchase it again on my primary account, which I don't feel is fair to me to pay twice for the same app 🙁

WorkingHours version: 2.9.38
OS + version: Android 12

metrocomputers

I should say, I tried to clear app data, then uninstalled the app, reinstalled it again using the correct playstore account that has the purchase, it worked as the pro version the first time i opened the app, then back to free version.

I had purchased the microsoft license as well, as I wanted it to sync between my phone and my computer. the Computer one still working perfectly fine as the Pro version.

I'm getting anxious to have the android one working, I rely a lot on the sync between my phone and computer.

timo

Happy you like the app.
You are completely right with the primary/secondary Google account problem, it's really a mess...
I think the easiest solution would be if you bought the app again on the primary account and I issue a refund on your first purchase (which you did on your secondary account) - I just need the "transaction id" of that purchase to do that. You find it here: https://pay.google.com/

Let me know if that's an option for you

metrocomputers

Timo my friend that's a very fair solution, I will do that tonight and send you both transaction IDs, thank you for understanding.

Jim

I am running Windows 11, I purchased the Pro version last week. I am using it on my iPhone as well. The syncing is working, all good. But then the system is still asking for money and says I have 2 more days of the Free Trial.

timo

Jim Please read the FAQs on how to restore the Pro version

Larry

Hi, I have a similar problem. I have the app on a Lenovo laptop running Windows and a Samsung phone. Mostly it works great but now every 7 days my laptop version reverts to an expired trial version and needs uninstalling/reinstalling. Up until that point each week it seems to 'know' its the paid version (even after rebooting). And as soon as I point it at the database files its off again, perfectly fine.
I suspect (from reading the above) that its because its been bought against one of my Windows users but I'm logged in on the laptop as another user (even though the database/setup is logged in against the purchased account).
Its getting pretty tedious now so if there was some simple way to resolve this I'd love to know...?

timo

The Pro version is not connected to the database in any way. The app queries the Pro version status from the Microsoft Store on app start. What happens when you try to buy it again? Maybe you are logged in with another account to the Microsoft Store which does not have the app purchased? Can you try to log in to the correct account in the Microsoft Store?

Larry

timo Thanks Timo. I'm sure that is the problem but not sure what to do about it. It would have been purchased by the account stp@outlook.com but I work in the account larry@stp.* day to day. Does this mean I have to repurchase it for that latter account as well?

timo

I have no insights into what email has a license connected with it and which not. As I said above, please check with what account you are logged in to the Microsoft Store app and check what happens when purchasing the app. Maybe the Store uses the wrong account and you need to first log out & log in to the Microsoft Store app with the correct email.
The in-app-purchase are done by the Microsoft Store for the most part, the app basically only gets the information if the Pro version was bought or not, but not from what email and can also not select between different emails

Laxie

I searched on every forum on internet and eventually end up fixing this by getting In-app purchases are likely blocked by Screen Time restrictions on your iPhone. Here's how to fix it:-
Enable In-App Purchases through Screen Time:-

Open the Settings app on your iPhone.
Tap on Screen Time. You might need to enter your passcode if one is set.
Go to Content & Privacy Restrictions.
Tap on iTunes & App Store Purchases.
Under In-app Purchases, choose Allow.
More effective assistance below.
https://www.youtube.com/watch?v=rFULTCFMXFw&ab_channel=TheGeekPage